Through syncing custom inbound IVR menus with ACD, you can delight
customers by connecting them to agents best suited to handle the call.
Easily handle high call volumes and enhance the customer
journey by using a fully automated inbound IVR system
as part of our cloud contact center solution
Coordinate inbound calls, boost first contact resolution, and reduce agent reliance
by using inbound IVR to instantly ramp up your call handling capacity.
Maximize your call handling capacity by enabling a fully automated system to manage any volume of calls.
Remove the challenge of handling every single inbound call by providing an interactive voice channel for customers.
Save customers’ time by achieving first contact resolution and personalize through syncing with your customer database.
Ensure customers reach the right agent every time by using tailored menus efficiently navigating their journey.
Give customers the perception of an innovative company by using a sophisticated inbound IVR setup.
Serving customers faster and reducing reliance on agents will inevitably save expenses and even improve revenue.
Through syncing custom inbound IVR menus with ACD, you can delight
customers by connecting them to agents best suited to handle the call.
Callers want their query addressed as soon as possible. Easily set up call navigation to ensure that your callers reach the most appropriate agents every time.
The ability to raise tickets is a core expectation of any modern service provider. Enable your agents to log, manage, and resolve queries entirely in our platform.
Top customers and clients are important to the success of your business. Create a special line of service for them by prioritizing their calls.
Set up a new project in the Inbound menu
Build your IVR process and set corresponding telephone keypad buttons
Assign individual agents to the Queues & Skills tab
Outbound IVR
Amplify your customer outreach with a fully automated, intelligent, and multi-purpose outbound IVR feature within our cloud contact center platform.
Gain an inbound IVR system to evolve the customer
journey with our cloud contact center solution.