Through syncing custom inbound IVR menus with ACD, you can delight
customers by connecting them to agents best suited to handle the call.
Inbound IVR
Easily handle high call volumes and enhance the customer
journey by using a fully automated inbound IVR system
as part of our cloud contact center solution
Automate your first touch point with customers
Coordinate inbound calls, boost first contact resolution, and reduce agent reliance
by using inbound IVR to instantly ramp up your call handling capacity.
Handle high call volumes
Maximize your call handling capacity by enabling a fully automated system to manage any volume of calls.
Diminish unnecessary agent work
Remove the challenge of handling every single inbound call by providing an interactive voice channel for customers.
Boost customer experience
Save customers’ time by achieving first contact resolution and personalize through syncing with your customer database.
Enable intelligent call routing
Ensure customers reach the right agent every time by using tailored menus efficiently navigating their journey.
Enhance your company's brand
Give customers the perception of an innovative company by using a sophisticated inbound IVR setup.
Reduce operational costs
Serving customers faster and reducing reliance on agents will inevitably save expenses and even improve revenue.
Link your inbound IVR with Automatic Call
Distribution (ACD) for a smooth customer journey
Skill-based routing
Callers want their query addressed as soon as possible. Easily set up call navigation to ensure that your callers reach the most appropriate agents every time.
Ticketing system
The ability to raise tickets is a core expectation of any modern service provider. Enable your agents to log, manage, and resolve queries entirely in our platform.
VIP queues
Top customers and clients are important to the success of your business. Create a special line of service for them by prioritizing their calls.
Learn how IVR and other features have helped
clients transform their contact center operations
UPC
Helping UPC to better coordinate in-house and external call centers
With VCC Live, UPC increased their sales efficiency by as much as 23%. Check out this case study to learn more.
Provident
Evolving a multi-activity contact center through intelligent features
Learn how leading loan company, Provident, completely modernized their contact center setup with VCC Live and benefited from a host of improvements as a result.
UNICEF
Working with UNICEF to transform call management and speed up donations
Read how VCC Live partnered with UNICEF Hungary to introduce their first contact center solution enabling the agency to efficiently handle high call volumes and over-the-phone donations.
Set up your inbound IVR
system in just a few steps
Step
Set up a new project in the Inbound menu
Step
Build your IVR process and set corresponding telephone keypad buttons
Step
Assign individual agents to the Queues & Skills tab
Outbound IVR
Amplify your customer outreach with a fully automated, intelligent, and multi-purpose outbound IVR feature within our cloud contact center platform.
Contact
limitless customers
Boost
sales outreach
Modify settings
with precision
Conduct without
agent involvement
Want to handle more calls with inbound IVR?
Gain an inbound IVR system to evolve the customer
journey with our cloud contact center solution.