Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Enable customers to navigate their calls to the right agents and resolve queries themselves through using just their telephone keypad.
Maximize your call handling capacity by enabling a fully automated system to manage any number of calls.
Remove the challenge of handling every single inbound call by providing an interactive voice channel for customers.
Save customers’ time by achieving first contact resolution and personalize through syncing with your customer database.
Ensure customers reach the right agent every time by using tailored menus efficiently navigating their journey.
Enable customers to conduct self-service activities at any time of the day and without any agents required.
Serving customers faster and reducing reliance on agents will inevitably save expenses and even improve revenue.
Watch this quick video presentation to see how an IVR system can help you
dramatically save agents’ time and impress your callers.
Inbound IVR enables customers to navigate their call to the right agent using just their phone’s keypad.
It’s essentially a computerized agent that can respond to prompts, collect information, and route calls. This allows your to resolve a customer’s query faster and also reduce wait time or the need to speak to multiple agents.
With our contact center software, you can easily design your own IVR trees using a drag-and-drop system to structure your caller’s journey any way like – all without the need for any IT involvement.
To check that your IVR is working just how you want it to, you can even conduct a test call to experience the customer journey all for yourself!
Our contact center software also includes automatic call distribution (ACD),
which can be combined with VCC Live’s IVR system to further delight your customers.
Easily set up call navigation and boost first call resolution by ensuring callers reach the most appropriate agents every time.
Introduce smart issue management by giving agents the ability to quickly raise, transfer, and resolve queries.
Create a special line of service for your most important customers by automatically prioritizing their inbound calls.
UNICEF partnered with VCC Live to introduce their first contact center solution, helping them to:
Decathlon switched from an unreliable system to VCC Live which enabled them to:
Automate large-scale outreach without agents and reach more customers.
Gain real-time insight and easily build your dashboard with custom KPIs.
Assign callers to the right agents to optimize queues and keep customers happy.
Conduct secure, over-the-phone transactions to speed up customer transactions.
Achieve an stream of successfully connected calls and boost talk time.
Diminish encounters with voicemails to maximize talk time and productivity.
Let’s discuss how this IVR system and our cloud contact
center platform can help you save agents’ time and improve CX.
