Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Transform your inbound and outbound call and chat setup by combining our cloud contact center platform with machine learning powered Dialogflow to boost customer experience.
Dialogflow is a platform that understands natural language for conversational user interfaces and replies accordingly – e.g. in interactive voice response (IVR) or chat interactions. It’s a powerful tool that enables constructive conversation with customers and can be integrated with our contact center software.
VCC Live’s IVR feature is pivotal in handling high volumes of calls and – by adding Dialogflow – you gain an intelligent virtual agent.
Use our Dialogflow integration to improve your call distribution and provide customers with useful responses in 90+ languages.
Preserve your agents’ time for more meaningful conversation by allowing our Dialogflow add-on to address basic tasks and FAQs.
Setting up Dialogflow in our platform enables human-like speech that significantly goes beyond pre-recorded responses.
Our integration leverages Google’s machine learning algorithms to continuously improve your customer calls and chats.
Merging our software’s capabilities with Dialogflow means customers connect to the right agents faster which will influence your bottom line.
Create your Dialogflow structure on the Google Dialogflow interface.
Select Dialogflow in the VCC Live platform and insert it into your IVR structure.
Contact us to learn more about how the combination of our cloud contact center
solution and Dialogflow will take your customer communications to new levels.
