Diminish the need for customers to proactively make payments via traditional methods by giving them an instant, over-the-phone option.
Speed up your transactions by providing customers with
an instant payment method while on a call with agents
Part of our cloud contact center software, VCC Live Pay is an over-the-phone customer payment system enabling swift and highly secure transactions.
Customers can submit their credit or debit card details by only using their phone’s keypad – all without displaying any sensitive information to the agent.
Provide your customer service team with a means to conduct one-off or recurring payments, upgrade memberships, and facilitate service reactivation.
Empower your sales team to sell more with a highly secure customer payment system that’s ideal for inbound/outbound sales and upselling.
Boost the performance of your collections team by introducing a swift method for over-the-phone recoveries or collecting overdue payments.
Within just 12 months of use, Vodafone’s debt collection team was
recovering 43% of all customer payments over the phone with VCC Live Pay
Vodafone
Diminish the need for customers to proactively make payments via traditional methods by giving them an instant, over-the-phone option.
With the strictest PCI DSS certifications and zero visibility of card details to agents, you can be assured of an entirely secure process.
Allow agents to manage transactions from start to finish thereby streamlining your process and taking conversions to new highs.
Whatever the goals for your operation or campaign, VCC Live Pay is fully adaptable to the payment terms of your product or service.
Manage inbound payments without agent involvement! Sync your IVR with VCC Live Pay enabling customers to self-manage transactions.
Let’s discuss how VCC Live Pay and our cloud
contact center software can fit the way you work.