Diminish the need for customers to proactively make payments via traditional methods by giving them an instant, over-the-phone option.
VCC Live Pay
Swift and secure customer
payments over the phone
Speed up your transactions by providing customers with
an instant payment method while on a call with agents
Accelerate customer payments with VCC Live Pay
Part of our cloud contact center software, VCC Live Pay is an over-the-phone customer payment system enabling swift and highly secure transactions.
Customers can submit their credit or debit card details by only using their phone’s keypad – all without displaying any sensitive information to the agent.
A customer payment system made for any team
Customer service
Provide your customer service team with a means to conduct one-off or recurring payments, upgrade memberships, and facilitate service reactivation.
Sales teams
Empower your sales team to sell more with a highly secure customer payment system that’s ideal for inbound/outbound sales and upselling.
Debt collection
Boost the performance of your collections team by introducing a swift method for over-the-phone recoveries or collecting overdue payments.
43%
Within just 12 months of use, Vodafone’s debt collection team was
recovering 43% of all customer payments over the phone with VCC Live Pay
Vodafone
Why VCC Live Pay will transform your customer payments
Enable swift customer payments
Rest easy with the highest security
With the strictest PCI DSS certifications and zero visibility of card details to agents, you can be assured of an entirely secure process.
Boost your conversion rates
Allow agents to manage transactions from start to finish thereby streamlining your process and taking conversions to new highs.
Conduct one-off or recurring transactions
Whatever the goals for your operation or campaign, VCC Live Pay is fully adaptable to the payment terms of your product or service.
Automate the process with IVR
Manage inbound payments without agent involvement! Sync your IVR with VCC Live Pay enabling customers to self-manage transactions.
Check out how our customer payment system
transformed our clients’ organizations
UNICEF
Working with UNICEF to transform call management and speed up donations
Read how VCC Live partnered with UNICEF Hungary to introduce their first contact center solution enabling the agency to efficiently handle high call volumes and over-the-phone donations.
Vodafone
Accelerating Vodafone’s collections with over-the-phone payment
Learn how the introduction of VCC Live Pay enabled Vodafone to convert half of all its late payments to over-the-phone transactions within just one year.
Provident
Evolving a multi-activity contact center through intelligent features
Learn how leading loan company, Provident, completely modernized their contact center setup with VCC Live and benefited from a host of improvements as a result.
Ready to enable customer
payments with VCC Live Pay?
Let’s discuss how VCC Live Pay and our cloud
contact center software can fit the way you work.