Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Use the most popular chat apps with our cloud contact center software to offer customers convenience, speed, and personalization.
Boost responsiveness and availability for customers to take your CX to new heights.
Empower your agents to address queries and resolve issues faster than using other traditional methods.
Assign multiple agents to one universal profile allowing them to simultaneously chat with all customers at once.
Convert the chat into a ticket to resolve issues faster and even handle tickets across any other communication channel.
Assign chats to any agent or allow them to transfer between each other to connect customers to the right agent.
Allow agents to increase engagement and emotion through their chats with customers to improve your CX.
Keep an automatically updated record of chat history with customers to refer back to chats at any time.
Easily sync your chat app with VCC Live to begin holding real-time conversations with customers.
From the world’s most popular chat apps like WhatsApp, Messenger and Instagram,
to more niche and geo-specific platforms such as WeChat, Viber and Telegram,
you can connect any of your preferred chat apps with our contact center software.
Sync VCC Live with a huge range of CRMs and other applications to make the most of your customer data.
Our software connects with a multitude of third-party platforms and we can also support entirely custom integrations.
Learn how Decathlon partnered with VCC Live to level up its customer
service capabilities by introducing our cloud call center software.
With VCC Live’s omnichannel feature, your agents can quickly
switch to any of the customer’s preferred channels in just one interface.
Crystal-clear phone services equipped with automated dialers and advanced call handling.
Full email platform to prioritize, automate, and communicate with customers.
International SMS ideal for mass sending, notifications, order confirmations, and more.
Deliver real-time, personalized support to answer queries and identify sales opportunities.
Unify your customer experience and engage with customers through the channels they prefer
Connect with customers via your preferred chat apps
using our cloud contact center software
