We’re getting closer to the end of the year, but conference season is not over for VCC Live. Next week some of our representatives will travel to Madrid to participate in the National Congress of Credit Collection on 19-20 November.
The credit industry continues to grow at an accelerated pace, with companies trying their best to keep up with continuously-emerging technologies. The National Congress of Credit Collection, taking place for the 11th time, will focus on the future of fintech, compliance and CSR in credit collection, artificial intelligence, blockchain, innovation finance and NPLs (non-performing loans).
The impressive line of presenters consists of the most prominent experts of the debt collection, fintech, finance and banking industry.
With VCC Live’s unique Optichannel Debt Collector, created to increase the profit of debt collection campaigns by combining self-service with customer segmentation and contact center features, it was no question that we wanted to attend this conference.
Calling debtors over and over again without considering their customer journey reduces efficiency, while increasing operational costs and possibly harming the customer experience.
It’s time for a different approach! The Optichannel approach consists of finding the optimal channel for a specific use of case. When it comes to debt collection, optichannel is an alternative to aggressive collection tactics such as calling debtors repeatedly without understanding their needs or history as a customer.
VCC Live’s solution enables both self-service and agent-assisted optichannel debt collection with a high success rate. Look for our stand at the event, and ask for a guided demo or schedule a live demo with us!