Case Study: Managing Customer Data 100% Securely

When it comes to making an online purchase, customers expect speed and convenience. Therefore, leveraging real-time payment is definitely the next big thing in customer service. Keeping customer data 100% safe, however, is a major concern for most businesses embarking on this journey.

You may not think so but customer motivation is at its highest during a conversation, dropping immediately after the end of a call. The greatest chance for successful conversion is thus during a conversation. And this is where VCC Live®’s real-time payment feature comes into action: thanks to VCC Pay, it is now possible for agents to initiate bank card payments during a single phone call.

The Case

Cloudagents, a global leader in providing multilingual call center services solely relying on remote agents, was trusted with the delivery of a customer service, telesales and technical support project in more than 80 countries. As the project required strict data security, the company decided to turn to VCC Live®.

Our latest case study describes how Cloudagents managed to carry out a 400 billion dollar project with the help of VCC Live®. In this case study you will learn:

• how we helped Cloudagents make the most of their home-based workforce model
• how we allowed them to initiate payments during a phone call in more than 80 countries
• how VCC Pay enables them to initiate payments while ensuring their agents handle customer data in a 100% secure way

Introducing VCC Pay has made all the difference for Cloudagents, making their payment process quick and easy while guaranteeing data security at all times.

Read our case study and learn more about the benefits of VCC Live Pay!