Dóra Rapcsák

In today’s ever-changing world people can choose from many means of communication, depending on what is (...) In today’s ever-changing world people can choose from many means of communication, depending on what is most convenient for them at the time. In the world of call centers, while telephone conversations, emails, and (...)

Customer service is a part of every business: if you want your company to thrive, it (...)

Creating a solid online presence is crucial if you want your business to stand out from (...)

Office workspace has dramatically evolved over the past few decades: office cubicles have been slowly replaced (...)

Working as a call center agent is probably not on the top of employees’ dream job (...)

How can a predictive dialer really help you with cost and revenue optimization? See for yourself (...)

Text messages are convenient - they allow us to communicate without taking too much of our (...)

Think of the last time you were in a store trying to choose between two products. (...)

Everyone is talking about GDPR, the EU’s General Data Protection Regulation that comes into effect on (...)

To operate a call center seamlessly, it’s crucial to possess a skill set and a handful (...)