As soon as your clients reach out to your team via WhatsApp,
the assigned agent will receive the message right on their screen
Open up a new world
of customer connectivity
with WhatsApp integration
Include the world’s most popular messaging app
as part of your cloud contact center solution.
A new dimension of customer communications
Messaging applications are a crucial part of modern connectivity.
Enable customers and agents to freely connect via the world’s biggest messaging app.
Send and receive messages directly in our platform
WhatsApp sits among our other communication channels and can be instantly switched to by agents without the need for any other application.
Use one WhatsApp account across multiple agents
Assign as many agents as you need to just one number – meaning you can easily handle multiple inquiries at once and keep queue sizes to a minimum.
Create and manage tickets from chats
Save the chat log and convert the conversation into a support ticket that can be referred to at any time – even if the customer contacts you via a different channel in future.
Swiftly transfer chats between agents
Assign ongoing conversations to any agent or enable them to transfer between each other, meaning that your customers can easily connect to the best possible agent.
Inject personality into customer chats with emojis
Emojis have become an vital part of communication and are a language in their own right! Enable your agents to increase message engagement through their use.
Keep a constant log of all conversations
All WhatsApp chats are stored in VCC Live’s GDPR-compliant log. Allow admins to enrich agent feedback and better understand customer behavior.
Level up your customer responsiveness
Connect WhatsApp to VCC Live’s
platform in just two steps
Step
Enter your phone number in the WhatsApp tab of VCC Live’s platform and click “Connect to WhatsApp”.
Step
Click “WhatsApp Web/Desktop” in the Settings and use your phone to scan the QR code on your desktop’s screen.
Get in touch to learn more about
WhatsApp integration for your business
We’re here to answer all your queries before you get started