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Get Started with WhatsApp
for Customer Service

Be available in the world’s most popular messaging application
and provide real-time customer engagement.

Meet Your Customers Where They Already Are

Messaging applications as customer service channels are no longer the future, but a must-have.
Connect your WhatsApp with VCC Live and include messaging channels in your customer support.

Manage your WhatsApp messages in VCC Live

When clients message your business via WhatsApp, agents will receive the requests inside VCC Live where all the other conversations are already happening. No distractions, no need to switch systems.

One WhatsApp Number for Multiple Agents

No matter how many agents your team has, you only need one WhatsApp number! Connect your account with VCC Live and assign as many agents as you need to serve the WhatsApp queue.

Create and Organize Tickets From Chats

Save the chat log and turn the conversation into a support ticket that you can always refer to, even if the customer contacts you via email or a different chat method in the future.

Transfer Messages Between Agents

Assign ongoing conversations to the agent of your choice or let them transfer between each other, so that your customers always get connected to the most suitable agents.

Spice up Your Conversation With Emojis

Emojis are an essential part of how we communicate in messaging apps. Let your clients express any desire and joy through emojis. VCC Live can display them!

WhatsApp Reports

All WhatsApp conversations are stored in VCC Live’s log so admins can use past data to enrich agents’ feedback and predict customer behavior. The integration is fully GDPR compliant.