As soon as your clients reach out to your team via WhatsApp,
the assigned agent will receive the message right on their screen
Include the world’s most popular messaging app
as part of your cloud contact center solution.
Messaging applications are a crucial part of modern connectivity.
Enable customers and agents to freely connect via the world’s biggest messaging app.
WhatsApp sits among our other communication channels and can be instantly switched to by agents without the need for any other application.
Assign as many agents as you need to just one number – meaning you can easily handle multiple inquiries at once and keep queue sizes to a minimum.
Save the chat log and convert the conversation into a support ticket that can be referred to at any time – even if the customer contacts you via a different channel in future.
Assign ongoing conversations to any agent or enable them to transfer between each other, meaning that your customers can easily connect to the best possible agent.
Emojis have become an vital part of communication and are a language in their own right! Enable your agents to increase message engagement through their use.
All WhatsApp chats are stored in VCC Live’s GDPR-compliant log. Allow admins to enrich agent feedback and better understand customer behavior.
As soon as your clients reach out to your team via WhatsApp,
the assigned agent will receive the message right on their screen
Enter your phone number in the WhatsApp tab of VCC Live’s platform and click “Connect to WhatsApp”.
Click “WhatsApp Web/Desktop” in the Settings and use your phone to scan the QR code on your desktop’s screen.
We’re here to answer all your queries before you get started