With more than
WhatsApp is the number 1 instant messaging app in over
Get Started with WhatsApp
for customer service
Be available in the world’s most popular messaging application
and provide real-time customer engagement.
Meet Your Customers Where They Already Are
Messaging applications as customer service channels are no longer the future, but a must-have.
Connect your WhatsApp with VCC Live and include messaging channels in your customer support.
Manage your WhatsApp messages in VCC Live
When clients message your business via WhatsApp, agents will receive the requests inside VCC Live where all the other conversations are already happening. No distractions, no need to switch systems.
One WhatsApp Number for Multiple Agents
No matter how many agents your team has, you only need one WhatsApp number! Connect your account with VCC Live and assign as many agents as you need to serve the WhatsApp queue.
Create and Organize Tickets From Chats
Save the chat log and turn the conversation into a support ticket that you can always refer to, even if the customer contacts you via email or a different chat method in the future.
Transfer Messages Between Agents
Assign ongoing conversations to the agent of your choice or let them transfer between each other, so that your customers always get connected to the most suitable agents.
Spice up Your Conversation With Emojis
Emojis are an essential part of how we communicate in messaging apps. Let your clients express any desire and joy through emojis. VCC Live can display them!
WhatsApp Reports
All WhatsApp conversations are stored in VCC Live’s log so admins can use past data to enrich agents’ feedback and predict customer behavior. The integration is fully GDPR compliant.
Real-Time Communication, Seamless Integration
As soon as your clients reach out to your team via WhatsApp, the agent will receive the
message in VCC Live, right on their screen
Setup In Two Steps
Integrate WhatsApp into VCC Live with two simple steps.
Step
Add your WhatsApp phone number
Step
Scan the QR code in VCC Live with your phone
Use Our Omnichannel Features to Provide a Unified Experience
to your Customers
Voice
Crystal-clear phone services with automated dealer functions and advanced inbound features
Complete email platform to prioritize, automatize, and easily communicate with your customers
Chat
Live chat that integrates with any platform and enables real time talks with your customers
Start providing customer support
through WhatsApp
We’re here to answer all your queries before you get started