Watch this free Webinar
Due to the COVID-19 pandemic, our perception of work has
completely changed and shifted. The pandemic has accelerated
the already flourishing trend of remote agents, with contact
centers quickly adapting to the new working model and switching
to remote work from one day to another. And while some contact
centers faced serious issues when suddenly having to go remote,
others were quick to adapt by using cloud-based solutions.
With most companies investing in a remote workforce over the
past year, it’s time to start thinking about what remote work
means for the future of contact centers. Now that most contact
centers shifted their operations, how will they continue to function
in a post-pandemic world?
We invited Andrew Harmati, CEO and co-founder of Talent World
Group, a company solely relying on remote work, and Elemér
Erdősi, Head of Key Account Management at VCC Live, to talk
about the future of remote work.
Watch the webinar and learn:
- How traditional organizations switched to remote work
- The unique working model of Talent World Group solely relying on remote workforce
- How VCC Live helped organizations with 200+ agents switch to remote operations in a few days
- The future of work in contact centers in a post-covid world