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How to level up outbound KPIs in call centers – Practical tips from experts

WEBINAR

Rewatch this LinkedIn live event

It’s natural to feel a bit lost when it comes to boosting oubtound results – after all, there are tens of KPIs you can track and an infinite number of custom metrics you can set up. In this webinar, we share four KPIs we recommend tracking as well as some cases where tailored ones might be a good idea. Additionally, you’ll explore lots of practical tips highlighted through real-life examples to boost these metrics and achieve great results.

Our speakers are industry experts with decades of experience in the contact center industry; Barnabás Blénesi and Gavin Stewart.

Watch this webinar to learn more about:

What makes outbound a tough but rewarding game
Common use cases for outbound calling
Typical outbound KPIs in call centers
Getting more out of:
- Talk time
- Reachability
- Handling time
- Dropped call ratio
Using fully custom KPIs
Predictions for the future

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Meet the speakers

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Barnabás Blénesi

Solution Consultant

Barnabás is a Solution Consultant at VCC Live with strong technical knowledge and a background in various customer-facing roles.

Gavin Stewart

Channel Sales Manager

Gavin is a Channel Sales Manager at VCC Live. He has extensive knowledge and more than 25 years of relevant experience in the contact center industry.