Integrating your contact center & CRM for an enhanced experience


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Itโ€™s no secret: Using a CRM system is a great way to manage, track, and analyze customer data all in one place.

But there are lots of other benefits to be gained.

If your agents spend most of their working hours within the CRM, integrating it with contact center software means they can

– initiate and receive calls
– access relevant customer information and real-time stats
– take advantage of practical features such as IVR or skills-based routing
– or even create mass campaigns with your preferred auto dialing mode

๐š๐ฅ๐ฅ ๐ฐ๐ข๐ญ๐ก๐จ๐ฎ๐ญ ๐ฅ๐ž๐š๐ฏ๐ข๐ง๐  ๐ญ๐ก๐ž ๐‚๐‘๐Œโ€™๐ฌ ๐ข๐ง๐ญ๐ž๐ซ๐Ÿ๐š๐œ๐ž.

Join us to discover exactly how these integrations work, how they can help your business with inbound and outbound calls, and what a real-life example of such integration looks like.

Sign up to get instant access to the webinar.

Watch this webinar to learn more about:

  • Keeping your agents focused
  • How to avoid time lost due to context shifting
  • Capabilities of contact center and CRM systems
  • Key benefits of integrating the two systems: Outbound features
  • Key benefits of integrating the two systems: Inbound features
  • Technical background
  • Real-life example of an integrated CC & CRM system

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Meet the speakers
Dรกniel Severa
Business Development Manager

Dรกniel Severa, Business Development Manager at VCC Live, is an experienced contact center expert focusing on helping organizations achieve their customer interaction goals.

Channel Sales Manager for VCC Live cloud contact center provider
Gavin Stewart
Channel Sales Manager

Gavin Stewart is a Channel Sales Manager at VCC Live. He has extensive knowledge and more than 25 years of relevant experience in the contact center industry.