Integrating your contact center & CRM for an enhanced experience

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It’s no secret: Using a CRM system is a great way to manage, track, and analyze customer data all in one place.

But there are lots of other benefits to be gained.

If your agents spend most of their working hours within the CRM, integrating it with contact center software means they can

– initiate and receive calls
– access relevant customer information and real-time stats
– take advantage of practical features such as IVR or skills-based routing
– or even create mass campaigns with your preferred auto dialing mode

𝐚𝐥𝐥 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐥𝐞𝐚𝐯𝐢𝐧𝐠 𝐭𝐡𝐞 𝐂𝐑𝐌’𝐬 𝐢𝐧𝐭𝐞𝐫𝐟𝐚𝐜𝐞.

Join us to discover exactly how these integrations work, how they can help your business with inbound and outbound calls, and what a real-life example of such integration looks like.

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Watch this webinar to learn more about:

• Keeping your agents focused
• How to avoid time lost due to context shifting
• Capabilities of contact center and CRM systems
• Key benefits of integrating the two systems: Outbound features
• Key benefits of integrating the two systems: Inbound features
• Technical background
• Real-life example of an integrated CC & CRM system