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Business Insights: Metrics to track for an optimized contact cente

WEBINAR

Watch this webinar

Improve business results by optimizing your contact center operations.

There are multiple ways to do this, all tracked by different metrics.

Don’t get distracted by the hundreds of KPIs you may encounter – sometimes, you only need 3 to determine the state of your business.

Watch this recording to learn more about:

KPI best practices & tips to improve
Sneak peek into real data
Measure what you truly need

Fill out the form to watch the webinar!

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Meet the speakers

Gavin Stewart

Channel Sales Manager

Gavin Stewart is a Channel Sales Manager at VCC Live. He has extensive knowledge and more than 25 years of relevant experience in the contact center industry.

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Elemér Erdősi

Enterprise Solution Consultant

Elemér Erdősi, Enterprise Solution Consultant at VCC Live, has 20+ years of industry experience. Prior to joining VCC Live, he worked at BPOs; initially as an agent, and later on as a supervisor.