Client screen on Messenger
Communicate with your customers via the world’s most popular social
network while keeping your interactions on one platform.
Connect your company’s Facebook Messenger with VCC Live to better serve your customers
and enable communications through the channels they prefer.
Your customers contact you via Messenger, and your agents
answer them in VCC Live. It’s that simple!
Track and analyze how many conversations you received, how
many were solved and how quickly your agents responded.
Don’t make your agents switch between platforms! Save
time by routing your Facebook Messages to VCC Live, and
keep your communications on one single platform!
You can set how many chats can be handled by each agent. You
can also easily transfer messages between agents in order to
make sure the most skilled agents handle the conversations.
With almost
1.5 billion
daily users, Facebook Messenger is the platform
your customers spend most of their time on.
When your customers reach your business through the messenger platform, your agents will
receive the interaction straight on their screens.
Client screen on Messenger
VCC Live Agent Interface
Client screen on Messenger
VCC Live Agent Interface
You can integrate Facebook Messenger into VCC Live with two clicks.
Grant permission to your VCC Live account via
Facebook
Select the Page you want to assign to VCC Live
Grant permission to your VCC Live account via
Facebook
Select the Page you want to assign to VCC Live
Voice
Crystal-clear phone services with automated dialer functions and advanced inbound features
Complete email platform to
prioritize, automatize, and easily
communicate with your
customers
Chat
Live chat that integrates with any
platform and enables real time
talks with your customers
Our team of consultants is ready to answer all your queries.