Connect Facebook Messenger With VCC Live

Communicate with your customers via the world’s most popular social network while keeping your interactions on one platform.

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Support Your Customers Where They Are

Connect your company’s Facebook Messenger with VCC Live to better serve your customers
and enable communications through the channels they prefer.

  • Manage Messenger interactions

    Customers contact you via Messenger, and your agents answer them in our contact center software. It’s that simple!

  • Track and report agent performance

    Monitor received messages, how many were solved, and how quickly your agents responded – all within a real-time dashboard.

  • Support your customers with efficiency

    Save time by routing messages to VCC Live, and keep your communications on one single platform.

  • Assign and transfer messages between agents

    Set how many chats can be handled and also enable transfers to ensure the conversation is resolved by the most suitable agent.

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With almost
1.5 billion
daily users, Facebook Messenger is the platform
your customers spend most of their time on.

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Smooth Communications, On The Go Interactions

When your customers reach your business through the messenger platform, your agents will
receive the interaction straight on their screens.

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VCC Live Agent Interface
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Client screen on Messenger
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Setup With Two Clicks

You can integrate Facebook Messenger into VCC Live with two clicks.

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01 Grant permission to your VCC Live account via Facebook
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02 Select the Page you want to assign to VCC Live
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Use our omnichannel features to provide a unified experience to your customers

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    Voice

    Crystal-clear phone services with automated dialer functions and advanced inbound features

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    Email

    Complete email platform to prioritize, automatize, and easily communicate with your customers

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    Chat

    Live chat that integrates with any platform and enables real time talks with your customers

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Ready to unify your communications with
Facebook Messenger Integration?

Our team of consultants is ready to answer all your queries.