Client screen on Messenger
Connect Facebook Messenger
With VCC Live
Communicate with your customers via the world’s most popular social
network while keeping your interactions on one platform.
Support Your Customers Where They Are
Connect your company’s Facebook Messenger with VCC Live to better serve your customers
and enable communications through the channels they prefer.
Manage Your Facebook Messenger
Interactions in VCC Live
Interactions in VCC Live
Your customers contact you via Messenger, and your agents
answer them in VCC Live. It’s that simple!
Track And Report On Your Performance on
Facebook Messenger
Facebook Messenger
Track and analyze how many conversations you received, how
many were solved and how quickly your agents responded.
Support Your Customers Fast and Efficiently
Don’t make your agents switch between platforms! Save
time by routing your Facebook Messages to VCC Live, and
keep your communications on one single platform!
Assign and Transfer Messages to Agents
You can set how many chats can be handled by each agent. You
can also easily transfer messages between agents in order to
make sure the most skilled agents handle the conversations.
With almost
1.5 billion
daily users, Facebook Messenger is the platform
your customers spend most of their time on.
Smooth Communications, On The Go Interactions
When your customers reach your business through the messenger platform, your agents will
receive the interaction straight on their screens.
VCC Live Agent Interface
Client screen on Messenger
VCC Live Agent Interface
Setup With Two Clicks
You can integrate Facebook Messenger into VCC Live with two clicks.
01
Grant permission to your VCC Live account via
Facebook
02
Select the Page you want to assign to VCC Live
01
Grant permission to your VCC Live account via
Facebook
02
Select the Page you want to assign to VCC Live
Use our omnichannel features to provide a unified experience
to your customers
Voice
Crystal-clear phone services
running directly from your
browser, with automated dialer
functions and advanced inbound
features
Complete email platform to
prioritize, automatize, and easily
communicate with your
customers
Chat
Live chat that integrates with any
platform and enables real time
talks with your customers
Video ID
Exclusive feature that allows
video identification recognition
while your agents are talking to
customers
Ready to unify your communications with
Facebook Messenger Integration?
Our team of consultants is ready to answer all your queries.