Chat SDK

The JavaScript-based Chat Workflow SDK kit extends the capabilities of the VCC Live Chat workflow, allowing you to build Chat processes that fit your needs.

Feature Highlights

• Retrieve and adjust Chat variables.
• Ask for the variables from the visitor to be populated
• Send chat session to a queue
• Check chat message against timesheet
• Send chat message
• Send options to choose from in a message
• Set a timeout
• Assign the chat conversation to a new or an existing customer record