Viktor Varga

Contact database quality, as with everything else, deteriorates with time. The more you use it, the (...) Contact database quality, as with everything else, deteriorates with time. The more you use it, the worse it becomes. How many times do you go through your contact database?

Telesales is a dynamic field of business. But can companies combine dynamism with productivity to create (...)

Manual dialer, power dialer, predictive dialer – does it matter which type of dialing system you (...)

"Ok, I'll pay what I owe you online tonight": an often-spoken but rarely-kept promise in the (...)

Have you ever wondered whether your contact centre is being as efficient as it should be? (...)

Automation, as we all know, saves time. But is it really always true, and do mechanised (...)

Technology today allows people to choose from a vast array of communication channels. We have more (...)

IVR systems must be able to assist clients even without a customer support representative, boosting the (...)

Today is not enough to serve a customer you need to make him satisfied, too. However, (...)