Product
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Call center

Explore our call center software for driving productivity, fueling automation, and delivering exceptional CX.

Powering Decathlon's call center

Why VCC Brochure Security

Outbound

Handle more live calls, boost talk time, and automate outreach with a feature-filled outbound solution.

Features to boost outbound activities

Automatic dialing Voicemail detection Outbound IVR Over-the-phone payments

Fueling your outbound sales

Sales teams > Case studies > Collections >

Inbound

Swiftly resolve issues, empower omnichannel, and handle volume with ease with our CX-focused solution.

VCC live for inbound contact centers

IVR systems Distributing calls (ACD) Call center scripting KPI dashboard

Transforming customer service for tbi bank

Customer service > Case studies > Multichannel >

Omnichannel

Instantly switch between your customer's preferred channels and handle multiple conversations at once.

Key channels VCC Live supports

Voice SMS Email Live chat software Instant messaging apps Social media

Email, social and more for SYKES and Huawei

WhatsApp > Messenger > Case studies >

Integrations

Connect VCC Live with any of your trusted business tools, including CRMs, payment tools, and much more.

Selected integrations for VCC Live users

Salesforce Hubspot Looker (Data Studio) Docusign Dialogflow Zapier

Handle calls without leaving Salesforce

Looker case study > Release center > Security >
Solutions
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Sales teams

Connect and sell more than ever before with an automation-led solution for driving sales success.

Powerful BI for next-level sales

Customer service

Orchestrate a high-volume handling and resolution-focused approach that delights customers.

92% of calls within SLA

Debt collection

Make collections faster and simpler to speed up repayments and recover like never before.

94% voicemail detection rate

AI and automation

Drive intelligent productivity and efficiency with VCC Live's suite of AI and automation tools.
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BPO Retail Banking Insurance Consumer Lending Healthcare
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