Roland Háry

With a secure VPN connection, two- factor authentication, proper device management and access control, your data security processes should be in place. Finally, make sure to choose the right provider, with the proper data security credentials. (...)

There are few companies around the world where day-to-day business, customer service, sales, and marketing can be solved using a single system. Often the same data is duplicated. (...)

Optichannel software takes into consideration the goals of the interaction and specific customer data. This is especially important when it comes to seamless customer interactions in terms of payment and debt collection. (...)

As businesses transition to remote operations, maintaining data security becomes a challenge. Here is how to keep your call center data protected.

In our ever-competitive world, call centers that handle incoming calls cannot afford to lose a single call. It doesn’t matter what industry you operate in, you can be sure that the competition will never sleep, and will always be looking to win over customers from your business. Luckily, callback technology can help you prevent that!… (...)

Ask any call center manager what’s one of the most important KPIs they constantly strive to achieve in the call center, and you can be sure that they’ll tell you: it’s customer satisfaction. Now ask customers what they find the most annoying when they contact a company’s customer service department, and you can be sure… (...)

Call center customer interactions contain a goldmine of valuable information. And thanks to recent technology advancements, there are now several technology solutions that allow call centers to make good use of their data. Speech recognition technology is one of them.   (...)

Customer service departments have a bad reputation all over the world. The thought of contacting a company’s support team makes most customers roll their eyes in irritation. But, with competition between businesses increasingly fierce, many of them already realized that one way they can stand out from the crowd is by providing exceptional customer service. (...)