Roland Háry

When thinking about good customer service, call routing is one of the first tools that comes (...) When thinking about good customer service, call routing is one of the first tools that comes to mind. However, before using this technology, make sure to assess the context of your incoming calls, the (...)

With a secure VPN connection, two- factor authentication, proper device management and access control, your data (...)

There are few companies around the world where day-to-day business, customer service, sales, and marketing can (...)

Optichannel software takes into consideration the goals of the interaction and specific customer data. This is (...)

A script editor enables your agents to communicate with your clients in the most effective way (...)

As businesses transition to remote operations, maintaining data security becomes a challenge. Here is how to (...)

In our ever-competitive world, call centers that handle incoming calls cannot afford to lose a single (...)

Call center customer interactions contain a goldmine of valuable information. And thanks to recent technology advancements, (...)

Customer service departments have a bad reputation all over the world. The thought of contacting a (...)