Norbert Simán

Manual dialer, power dialer, predictive dialer – does it matter which type of dialing system you use in your contact center? Well, if you want to get the most out of your operations, then yes, it does. (...)

As we all know, call centers are basically data centers. And as data continually flows through call centers, keeping data clean and accurate is not just an option for any forward-thinking call center, it’s a must. Leveraging an up-to-date customer service database, for example, will allow you to better understand your customers’ behaviors and needs,… (...)