Norbert Simán

Norbert Simán is one of the writers contributing to the VCC Live's blog. His area of expertise covers customer support and how technology can help improve it.

All posts by Norbert Simán

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May 28, 2020

Optimize Your Customer Experience Journey During Times of Disruption

Recent developments have meant fundamental shifts in customer journey experiences from learning about products and services, (...) Recent developments have meant fundamental shifts in customer journey experiences from learning about products and services, all the way to purchasing. Here are a few essential steps to help you provide the best possible (...)