Anikó Illés

Anikó's fields of expertise include sales, IT service management, and account management. She's an avid supporter of the "women in tech" movement and a founding member of the ShareIT-Lab -- a community supporting women developing their careers in IT.

All posts by Anikó Illés:

How to Measure Abandonment Rate and Why it Matters

One of the key customer service KPIs of a contact center is the abandonment rate. Measuring this KPI is essential for any operation. Here's how!

November 06, 2020

Better CX With Contact Center Automation

Thanks to contact center automation, such as conversational IVR, omnichannel features, and web chat, contact centers can deliver a cost-efficient customer experience with heightened efficiency and results. (...)

6 Signs that It’s Time to Update Your Contact Center Software

If any of the statements below are true about your contact center’s daily operations, then it’s definitely time to think about updating your contact center software. (...)

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