András Czúth

András Czúth has quite a lot of experience in the contact center industry building several customer service departments. At VCC Live® he is responsible for managing and overseeing the daily operations of the customer service team.

All posts by András Czúth

https://vcc.live/wp-content/uploads/2021/06/shutterstock_1492319759-scaled-e1652971262193.jpg

June 18, 2021

What is Customer Satisfaction (CSAT) and How to Measure it in the Call Center

Customer Satisfaction, or CSAT, is a number or score that is used to measure how satisfied (...) Customer Satisfaction, or CSAT, is a number or score that is used to measure how satisfied your clients are with your product or service. You can create CSAT scores in multiple ways, collecting them (...)