Alexandra Kozma

When it comes to contact center terminology, it’s easy to get confused. In this article, you (...) When it comes to contact center terminology, it’s easy to get confused. In this article, you can learn about the difference between four similar call-related terms: lost call, abandoned call, missed call, and dropped (...)

The joint venture will empower finance companies to detect fraudsters through phone and digital channels without (...)

Does your contact center ever struggle with too many unfiltered incoming calls at the same time? (...)

Imagine that you’ve just bought a pricey product that is not working as expected. After a (...)

No matter how great your product or service is, if your call center is anything but (...)