Ákos Philippovich

Ákos Philippovich has a solid track record of planning and developing contact center strategies around Europe. His expert advice is based on real-life experiences and his vast knowledge of the industry's best practices.

All posts by Ákos Philippovich

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The Future of Customer Service: Predictions For the Next Few Years

Increasing levels of customer expectation is forcing companies to constantly focus on innovation and look for (...) Increasing levels of customer expectation is forcing companies to constantly focus on innovation and look for new ideas. The last few years have seen the rise of AI, machine learning and automation in customer (...)

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February 05, 2019

Customer Service Innovations: Building a Next-Generation Customer Care – Part 2

Innovation is at the core of any successful business. And in order to make your company (...)

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November 14, 2018

Customer Service Innovations: Building a Next-Generation Customer Service – Part 1

As the world continues to change around us, it also brings considerable increases in customers’ expectations. (...)

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