Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Your contact center holds a great deal of customer information.
In a sense, you know your customers better than they do themselves – why not use this information to impress them while making their lives much easier?
Using data you already have, you can personalize each individual’s experience from the moment they contact you.
In this session, Dániel Severa and Gavin Stewart will share lots of practical tips and examples of how this can be done.
Join us to explore:
– Why personalization matters
– Tips and real-life examples of impressive personalization methods in the IVR
– What businesses benefit the most from contact center personalization
Sign up to get instant access to the webinar.
Dániel Severa, Business Development Manager at VCC Live, is an experienced contact center expert focusing on helping organizations achieve their customer interaction goals.
Gavin Stewart is a Channel Sales Manager at VCC Live. He has extensive knowledge and more than 25 years of relevant experience in the contact center industry.
