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How call centers can use AI today – Let the bot do the talking

WEBINAR

Rewatch this LinkedIn live event

AI-enhanced automations are getting more and more popular in contact centers. Many operations already utilize voice and chatbots, TTS and STT capabilities and sentiment analysis, just to mention a few. At the same time, consumers become increasingly more open to using AI-powered self-service options to avoid long wait times.

If you want to take your automations to a whole new level, this webinar is for you. Magdalena Horváth and Gavin Stewart share lots of tips and stories about introducing AI in your contact center.

Sign up to get instant access to the webinar.

Watch this webinar to learn more about:

  • The past 100 years of call center automation
  • Regular vs. AI-enhanced automations in contact centers
  • AI for customer service automations
  • In-house processes enhanced by AI
  • How to provide seamless agent experience
  • Improving contact center KPIs with AI
  • The future of contact centers

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Meet the speakers

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Magdalena Horváth
Head of Customer Success

Magdalena is a Customer Success Management Team Leader at VCC Live with a strong background in IT and consulting firms.

Channel Sales Manager for VCC Live cloud contact center provider
Gavin Stewart
Channel Sales Manager

Gavin is a Channel Sales Manager at VCC Live. He has extensive knowledge and more than 25 years of relevant experience in the contact center industry.