Increasing Efficiency Through Contact Center Automation

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How do you keep costs low in your contact center without overwhelming your agents and supervisors with manual, repetitive tasks? How do you successfully handle peak periods without having to hire more agents?

The answer is simple: automation.

Automation replaces manual labor with technology, saving you time, money, resource numbers, stress and potential mistakes.

You’re probably using some form of automation already, but are you making the most of its potential? (or if it should be more formal: Let us show you how you can make the most of its potential)

In this ebook, we collected 8 intelligent contact center automation methods that you can apply in your daily operations for maximum efficiency.

In this guide, we will:

• Show you the benefits of automated call scheduling and callbacks
• Dive into the innovations of inbound IVR flows that can pre-filter and even handle your clients, keeping their satisfaction high while saving your agents time
• Explore how you can take advantage of call routing, based on your clients’ information or your agents’ skills
• Guide you into automated dialing methods to boost your numbers and help you choose the right one for your next campaign
• Reveal how you can take advantage of outbound IVR (aka Robocall) to keep your clients up to date and even collect their payments real time, without involving humans.
• Explore the time-saving benefits of pre-filtering calls that are answered by a voice machine
• Discuss why you need to take advantage of sending automated emails and text messages, even if your campaigns rely heavily on calls
• Introduce you to customized, pre-scheduled daily exports that you can use offline or easily share with other departments.
• Give you specific numbers and examples from our many years of experience working with our clients who use VCC Live on a daily basis.

Enjoy your reading!