GDPR Guide for Contact Centers

Download this free Ebook

VCC Live experts have compiled a comprehensive overview of the
implications of GDPR for Contact Center operations. Whether you
are a small business owner or overseeing wide contact center
operations, this ebook is here to help you reevaluate and align your
practices to be compliant with GDPR legislation.

In this guide, we will:

• Recap the fundamental definitions of GDPR legislation,
  including the role of DPO’s in an organization, we will continue
  to discuss the consequences of non-compliance.
• Discuss the impact of GDPR on the fundamental operations of
  contact centers, such as call recordings, outsourcing, data
  storage, and accessibility (notify, access, delete).
• Discuss the question of cold calling as a perfect case study of
  how GDPR legislation still raises questions even two years after
  its implementation.
• Provide a GDPR checklist for anyone dealing with, managing, or
  overseeing contact center operations.

Enjoy your reading!