A total contact center software solution
An easy-to-use omnichannel platform stacked with intelligent features, VCC Live’s call center software is your tool for managing your inbound and outbound campaigns.
Better experiences for customers and agents
Fully customizable software giving you total control over your call center activities.
-
Flex and scale
Instantly ramp up your call handling when required without the need for any new hardware or IT support.
Become omnichannel
Easily switch between the channels your customers prefer and boost CX through using just one platform.
Grow productivity
Gain access to an array of intelligent features designed to add capacity and achieve results for your business.
Fuel automation
Reach new levels of efficiency and speed up processes by automating typical contact center activities.
Empower remote
Drive accessibility for agents anywhere around the world with our highly secure, cloud-based software.
Reduce costs
Get a solution with no upfront costs or maintenance fees, and offers a simple monthly subscription.
Channels for delivering a great CX
Use an omnichannel solution to communicate with customers over the channels they prefer.
Voice
Make and receive calls while ensuring high connection quality and intuitive coverage. Scale your phone solution, easily acquire new numbers, and let us help you get set up with our telco consultancy.
Email
Drive faster resolutions with a full-featured email capability and dedicated ticketing system. Automatically distribute emails to the right agents, set up auto-response emails, and send large-scale personalized campaigns.
SMS
Design and automate personalized SMS messages for customers. Send large-scale outreach campaigns, set up triggers for customer confirmations, and deliver messages across any country using the best telco rates.
... and more
Provide a holistic and seamless experience for customers by including live chat for real-time customer support, chat apps for modern communication, and social media for digital engagement.
Features to fuel campaigns
Level up your inbound and outbound projects with easy-to-use features designed to boost productivity.
Boost customer outreach
- Predictive dialer: Supercharge your outbound campaigns by only handling live customer calls and take your agent productivity to new levels
- Voicemail Detection: Avoid the 80% of calls the go to answering machines and eliminate wait time for agents by automating voicemail handling
- Outbound IVR: Make huge volumes of personalized calls without any agent involvement to expand your customer outreach activities
Automatic call distribution
Boost first call resolutions by connecting customers with the most suitable agents as quickly as possible. Handle peaks in volume, monitor call flow in real time, and adapt your strategy whenever required.
IVR system
Easily build IVR menus to help customers handle their own matters. Include self-service options for callers, sync IVR with your CRM for personalized experience, and implement yourself without any IT involvement.
Over-the-phone payments
Accelerate payments with swift and secure processing over the phone. Boost conversions while on a call with customers, conduct one-off or set up recurring payments, and safeguard card details at all times.
Real-time dashboards
View up-to-date call handling information for teams and individuals and identify issues immediately. Easily customize to meet goals, keeps engaged with performance data, and instantly export reports.
Script editor
Prepare agents to handle every call with customizable scripts. Easily create a dynamic playbook to intuitively guide them depending on customer requests and add data capture forms to collect key information.
Integrate with your trusted tools
Through our out-of-the-box and custom integrations, you have the possibility to sync with a huge range applications.
Enable a smooth data flow between VCC Live and your trusted tools, take your customer experience to new levels, and make agents’ lives easier by seamlessly connecting all applications.
Check out our features in action
Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.
Use our automatic dialer to:
- Increase talk time and reduce wait time
- Make your agents more productive
- Reduce frustrations related to waiting for connections
VCC Live’s IVR system helps you handle more calls and better use your agents’ time by giving interactive options to your callers. Check out the video to get familiar with what’s it like to set up, edit and test IVR trees in VCC Live.
- Add and edit IVR buttons on-the-fly
- Apply changes instantly without deployment time
- Make test calls simulating any time and date to experience the same as your callers
- Sync your IVR tree with a CRM to make real-time changes in your IVR
- Add voice identification for additional security and flexibility
VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.
Use automatic voice calling to:
- Send overdue payment reminders (debt collection)
- Send appointment reminders and notifications
- Run automatic surveys (for example NPS)
Detecting voicemail is one of the best ways to ensure your agents spend time on real calls. You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).
Use voicemail detection to:
- Increase the time your agents talk to real people
- Reduce frustration related to unreached connections
- Only focus on things that matter & automate everything else
Keeping you and your customers secure
- Certifications and compliance such as ISO certifications, PCI DSS and GDPR compliance, and other practices
- Cloud security measures such as our global data centers, network security, business continuity, and more
- Platform security measures such as access management, product security, development protocols, and more
- Privacy measures detailing all of the logical and operational actions steps we take to fortify privacy
Thoughts of a BPO CEO
TalentWorldGroup’s leader, Andrew Harmati, shares insights of what it’s like working with VCC Live, which software features help his company to succeed, and what he’s personally enjoyed the most from our ever-growing partnership.
Client success with VCC Live
Effective Communication is a Sweden-based BPO firm specialized in the delivery of sales. Partnering with VCC Live enabled them to:
- Achieve 2,000 outbound agent talk time per month
- Increase sales to 3,700 per month (avg. of 62 sales per agent)
- Acquire a custom-build BI dashboard capturing sales in real time
Retail leader Decathlon switched from an unreliable system to VCC Live which enabled them to:
- help customers navigate to key departments with IVR buttons
- integrate their CRM to better handle over 700k customer records
- create a built-in phonebook to keep all departments connected
How G2 users rank VCC vs. other providers
We’re proud to be recognized by clients as one of the best solutions around.
VCC Live Avaya Genesys 8×8 Meets requirements 8.8 ★ 8.7 8.5 8.3 Ease of use 9.0 ★ 8.4 8.9 8.2 Ease of setup 8.7 ★ 7.5 8.2 7.5 Quality of support 9.0 ★ 8.2 8.1 8.0 Partnership 9.3 ★ 7.9 8.4 8.1 Product direction 8.6 ★ 7.1 8.6 7.9 Clients relying on VCC Live every day
Get started
Contact us using the form below for
a chat about your requirements.
