Neither the application nor the server stores any private call-related data. Client data stored on VCC Live®’s central server is not accessible via the app, and all synchronization features affect only the contact numbers saved on a specific mobile phone.
VCC Live® App
The most valuable way to interact with your customers is on the phone. Let VCC Live® App help you make the most of every time you speak to them!
VCC Live® App is a mobile app that helps make an organization’s business interactions easier to oversee. This application is the long-awaited solution to the problem of blending call center data with a company’s other communication activities.
The app is invaluable for any company where communication
with customers is crucial, in particular:
PERSONAL, TERRITORY-BASED SALES
VCC Live® App key features
SEPARATING PRIVATE AND BUSINESS CONTACTSReading Time: 1 minute
Different categories of calls can be easily separated during the initial app set-up, and can later be individually labelled.
COST AWARENESSReading Time: 1 minute
Business calls are recorded and listed. As such, call data can be checked against phone bills, and hidden costs can be identified.
STRUCTURING CALLS ON THE BASIS OF CALL DETAILSReading Time: 1 minute
Call detail records (CDR) are transferred to VCC Live®’s central system and can be filtered based on their details, as well as exported.
CALL SCHEDULINGReading Time: 1 minute
As with agent-initiated calls, the results of incoming calls and current customer status can be easily identified and monitored. Call success rate statistics are available to supervisors as required.
CALLBACK MANAGEMENTReading Time: 1 minute
With VCC Live® callbacks will never be missed, as the system automatically creates a list of scheduled calls and their times. A call can be immediately initiated when the relevant reminder shows up.
OFFLINE MODEReading Time: 1 minute
The application is also available offline, meaning a continuous internet connection is not necessary for synchronization.
How do you activate VCC Live® App?
The service is available as part of any of our packages, once the VCC Live® App license fee has been paid. Licenses are valid for individual mobile phones.