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About This Tutorial

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Learn how to archive call recordings, send mass emails and bulk text messages, and enable agents to record only specific parts of the phone call.

Lesson Overview

Quota Tool

The quota tool allows you to create surveys or statical studies, with a set of questions addressed to a specific number of participants and target groups.
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Voice File Tagging

Learn how you can implement voice file tags into your agents’ datasheet and scripts, allowing agents to mark specific parts of a conversation during a phone call. You can then download the marked parts of the call recording separately using the VCC Live® Archiver software.
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