VCC Live® has a central physical hosting location at T-Systems Data Center Budapest and several other cloud locations.
VCC Live® check and rate (and regularly review) third party providers on quality and IT security aspects before starting to use them in accordance with VCC’s IT security rules and regulations.
T-Systems Data Center Budapest (formerly Dataplex), the market leader in outsourcing information technology infrastructures, was found to be the best in meeting VCC Live®’s strict security and availability requirements. T-System Data Center Budapest is owned by T-Systems (Deutsche Telekom subsidiary), a key industry player in telecommunications networks, and is connected to T-Systems’ core network. The facility is located in Budapest, Hungary and meets the highest global technology standards (Tier III, almost Tier IV level), offering a reliable and secure platform for its clients.
Every large telecommunications service provider in Hungary has connected its network to the data center at T-System Data Center Budapest. The security system meets the highest business security standards, including guaranteed fire protection, a guaranteed, continual power supply and the optimal environment for task-critical devices. The highly-trained staff provide technical support 24 hours a day, 365 days of the year, managing the basic operation and maintenance tasks at the facility. Additional value-added services, unique to the market, are also available at the data centre.
See below for details of the main areas that guarantee the security of VCC Live®’s servers at T-System Data Center Budapest.
The data center is a reinforced, protected facility which offers reliable protection for security-sensitive equipment. The security system at the centre is a multi-level system, functioning 24 hours a day, 365 days a year. Its work is supported – both inside and outside the building – by a closed-circuit television system, glass-breakage detector, door and motion detectors, and alarms. Entry into the building, colocation area and rack containers is controlled by a magnetic card system and a variable keypad-access control system. Only persons authorised by the client can enter the building. Entry and exit events can be traced back via the continuously operating video recording system.
The T-System Data Center Budapest Service Level Agreement (SLA), relating to the provided infrastructure services, meets the requirements of the most demanding industry standards, thus ensuring the most secure operational environment for clients’ critical systems, with 99.999% annual availability for power supply and air conditioning.
Power supply, optimal environmental conditions
Uninterrupted operation of client equipment is ensured by an uninterruptible power supply with 99.999% availability. The facility receives power from the public electricity network via duplicated, secure substations. However, redundant diesel generators (with N+1 configuration) can take over the full load of the centre in less than three minutes and supply power for up to 72 hours, or indefinitely after refuelling, if necessary. In addition, the reliable operation of info-communication equipment is also ensured by online redundant power supplies (with N+1 configuration). Power is always supplied to users by A+B redundant feeds. The building is fully air-conditioned, which is ensured by N+1 redundant, locally adjustable, precision air conditioner units. The temperature and relative humidity are kept continuously at 22 degrees Celsius (+/-2°C) and at 50% (+/- 10%), respectively.
Regional presence of T-Systems
The T-System Data Center Budapest Network is connected to the core network of several key partners, including Deutsche Telekom, KPN, Telecom Austria, TeliaSonera, Telefónica, Interoute, Linx Telecom, Cable & Wireless.
Fire detection and extinguishing – VESDA
Full fire detection and extinguishing is a basic service available throughout the building. The complex is equipped with a fire detection and extinguishing system of the highest standard currently available. For fire detection, the VESDA (Very Early Smoke Detection Apparatus) system was installed, which checks for the possible presence of fire and smoke by using laser detectors and an air sampling system. The fire extinguishing system is permanently connected to the Budapest Fire Department which automatically receives the centre’s fire alarm signals and thus the firefighters on duty – after checking the received emergency signal – can go, if necessary, to the location with the appropriate resources.
- CIB Bank: main IT centre
- Vodafone Hungary: main IT centre and call centre
- Allianz Insurance: main IT centre in Hungary
- Erste Bank: main IT centre in Hungary
- Aegon: main and backup IT centre in Hungary
- MOL: main IT centre
- ISO/IEC 20000:2011
- AQAP 2110
- ISO 50001:2011
- Change Management Policy
- Risk Assessment Policy
- Testing Process and Procedures Policy
- Operational Security Policy
- Key and Certificate Management Policy
- Incident Management Policy and Response Plan
- Business Continuity Management
- IT Security Policy
- Third Party Management Policy
- Physical Security Policy and Procedures