Looking for a way to
boost sales and productivity?
Want to increase your success rate and monitoring quality?
The success of a telephone sales campaign depends most on the technology you use, the monitoring levels implemented, and how well-prepared your team is. Other important factors you need to take into consideration are the amount of time your agents spend actively speaking with customers, the number of calls they are able to handle per hour, and the amount of time wasted with idle and back office time. Here is how we can help you achieve better results in these fields:
Increased call time
Our intelligent predictive dialler allows agents to reach customers quickly and effectively. It processes a large number of calls, and by decreasing the amount of time agents spend in afterwork or manually dialling new customers, it allows them to spend up to 40 minutes per hour talking to customers. The more time your agents spend actually speaking with customers, the higher the amount of successful sales.
Number of handled calls
By easily and efficiently improving your agents’ scripts, you can increase the number of calls they are able to handle per hour. Using our comprehensively structured forms and simple questionnaires, you can create compelling scripts which will help agents avoid asking duplicate questions and wasting time with ineffective conversations. This will enable them to interact with customers more effectively, and thus give them more time to make further calls.
Increased success rate
To increase agent success rate, our state-of-the-art, comprehensive Quality Management control system module allows you to analyse and evaluate the effectiveness of your campaigns. It can help you revise your strategy and implement new actions based on the conclusions you reach.
Our solution brings you the benefits of real-time call supervision and monitoring. Using call supervision, supervisors can join in with agents during real-time calls to customers, thus helping to boost agents’ skills and quality levels. Real-time monitoring lets supervisors listen to both live and recorded calls, analyse the effectiveness of their agents’ techniques, and develop more effective training and coaching sessions to help boost their productivity.
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