VCC Live OptiChannel Debt Collector

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VCC LiveⓇ provides a 360 degree solution for debt collections that merges self-service with AI customer segmentation, live payment offers, payment gateway’s, full CRM integration for live agent interaction and outbound dialer campaigns to recover PTP commitments.
Real-time transaction screens are provided!

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Customer segmentation

  • Balance ranges
  • Payments in arrears
  • Last agent
  • Skilled based agents
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Telephony

  • Campaign specific CLI
  • 1 million + daily call capacity
  • Cascade dialing
  • SMS
  • Agreement/payment confirmation
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Customer settlement offers

  • Discount %
  • Monthly plans
  • Minimum payment
  • Cut-off date
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Transaction options

  • VCC Live Pay gateway
  • Agent assisted
  • Ref for bank deposit
  • M-CRM field collector App

THESE LEADING COMPANIES ALREADY USE VCC LIVE PAY FOR THEIR DEBT COLLECTION OPERATIONS

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Increase your promise-kept rate using our omnichannel solution that integrates self-service with our VCC Live contact center

KEY FEATURES FOR EVEN BETTER DEBT COLLECTION

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INTELLIGENT ROUTING

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Specific self-service menu
Direct to ACD group
Priority ACD group

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SECURITY

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PCI DSS
ISO 27001
ISO 22301

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DEBTOR PAYMENT

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Bank Deposit with REF number
VCC Live Pay Self-Service
Agent assisted

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REAL-TIME ANALYTICS

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Real-time transactions
CDR updates
Telephony outcomes

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INTEGRATIONS

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CRM API
Payment gateway
Webhook

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PTP NON-PAYMENT

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SMS follow-up
Email follow-up
Dialer with live agent CRM

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OUR BUSINESS MODEL

VCC Live provides a “pay as you go” business model based on uploaded debtor account credits*. Our clients are charged monthly based on the uploaded debtor account records. Each account credit includes telephony and SMS infrastructure as described:

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  • CLI for each campaign
  • 3 call attempts / connects to mobile or landline
  • SMS transaction verification
  • Workflow failed payment follow-up (SMS, E-mail or preview dialer call)
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FREE VCC Live Contact Center Licences

We are here for you

  • Online and on-site trainings
  • 24/7 Agile Technical Support on Phone, Email and Chat
  • Dedicated Key Account Manager
  • Follow-up on business goals
  • Developments tailored to your needs
  • Telecommunications Consultancy

Contact us

Richard Blewis

Digital Debt Solutions Manager

Why VCC Live®

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Want more supporting information about why VCC Live is the solution provider you’re looking for to boost your outbound activities? Then read our case studies and articles on dialers!

Have a question? Touch base by filling in our form.

Our team will contact you in the next 24 hours.

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