Our multi-channel system blends several communication channels. Traditional voice-based contact is complemented by email and text messaging services. Data from different campaigns can be handled within a single system and linked together, making overall results and trends easy to measure.
- Direct, interactive communication
- Tailor-made/personalised messaging
- Suitable for all target age groups and segments
- All communication via different channels can be linked and traced
On average, 61% of an organization’s customers have their mobile devices with them throughout the day. Select the channel that best fits your campaign, and reach your target group immediately, regardless of their location.
Why is VCC Live®'s contact center solution so impressive?
MANAGING CALLSReading Time: 1 minute
With VCC Live® you can customize phone campaigns to your specific requirements. Incoming calls can be answered by utilizing international phone numbers, IVR menus and holding queues. To help reach customers in the most efficient way there are manual and automatic predictive dialing options for outgoing calls.
VCC Live®’s Multichannel system lets up to 100 agents easily track, handle, re-distribute and archive more than 1000 emails per hour. In addition, our system supports mass email sending.
SMSReading Time: 1 minute
A well-planned and personalized SMS campaign has the potential to result in a conversion rate of more than 20%. Our multichannel system saves all call details and related data, helping to lay the foundations for an effective automatic or customized text message campaign.
CHATReading Time: 1 minute
Our Multichannel solution offers a browser-integrated chat function, making it possible to provide instant assistance to websites users in real time.
TICKETINGReading Time: 1 minute
Data from different sources (such as sales, asset management and complaint handling) related to specific cases, can be merged in our system to form easily-manageable cases.
STATISTICSReading Time: 1 minute
The perfect statistics for any situation. VCC Live®’s system provides detailed data charts that can easily be exported and converted to an Excel or SPSS file to be by for statistical purposes.
INTEGRATION, CRMReading Time: 1 minute
It is often the less obvious aspects of client management, such as information management within a company or communication between different departments, that are the most important. Our Multichannel system supports the integration of internal company information systems (CRM,ERP) to ensure that no relevant data is lost.