Admin Workspace Overview
From the admin workspace, you can manage users, projects, databases, resources, settings and workflow. You can also utilize a number of tools for quality management and advanced script creation.
Tip: Read about the agent workspace in the Agent Workspace Overview section.
Table of Contents
|1. VCC Live menu||Access generic settings.|
|2. Tabs||Use tabs to switch between sets of settings.|
|3. Taskbar||Taskbar displays which worksheets are open.|
|4. Project list||A list of your project folders, projects and project specific settings.|
|5. Worksheet||The interface where you do most of your work.|
|6. Status bar||A bar displaying various kinds of status information.|
|7. Search bar||It allows you to search generic settings.|
To Call Support
- Press Customer Service in the status bar.
- The call is initiated from within the VCC Live Desk application.
To Open the User Guide
- Press Help in the status bar.
- The VCC Live Desk user guide opens in a new window.
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