Agent Workspace Overview

From the agent workspace, you can handle calls, emails, tickets, and chat messages.

Tip: Read about the admin workspace in the Admin Workspace Overview section.

Note: Layouts may differ depending on the dialing mode you use.

name description
1. VCC Live menu Access generic settings. Works only from the project login screen.
2. Taskbar Use tabs to switch between the call, email and ticket, manual dialer, agent browser, and chat worksheets.
3. Worksheet The interface where you do most of your work.
4. Status bar A bar displaying various kinds of status information.
5. Internal chat Internal chat function provides a text-based, real-time communication interface within VCC Live Desk.
6. Volume settings Adjust the volume of system tones, and your or the other party’s speech volume.
7. Project login time Total time spent logged into the current project.
8. Call and DTMF buttons Carry out DTMF, accept, end, reject and transfer call activities.
9. Status info Used to indicate your status, as well as the time spent in that status.
10. Function keys Open test mode, add a new contact, look up records, log out, or use break codes.

VCC Live Desk Agent Workspace Overview Screenshot


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