Agent Workspace Overview
From the agent workspace, you can handle calls, emails, tickets, and chat messages.
Tip: Read about the admin workspace in the Admin Workspace Overview section.
Note: Layouts may differ depending on the dialing mode you use.
|1. VCC Live menu||Access generic settings. Works only from the project login screen.|
|2. Taskbar||Use tabs to switch between the call, email and ticket, manual dialer, agent browser, and chat worksheets.|
|3. Worksheet||The interface where you do most of your work.|
|4. Status bar||A bar displaying various kinds of status information.|
|5. Internal chat||Internal chat function provides a text-based, real-time communication interface within VCC Live® Desk.|
|6. Volume settings||Adjust the volume of system tones, and your or the other party’s speech volume.|
|7. Project login time||Total time spent logged into the current project.|
|8. Call and DTMF buttons||Carry out DTMF, accept, end, reject and transfer call activities.|
|9. Status info||Used to indicate your status, as well as the time spent in that status.|
|10. Function keys||Open test mode, add a new contact, look up records, log out, or use break codes.|