Firewall Settings

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An overview of firewall settings required for your copy of VCC Live® Desk to communicate seamlessly with our servers.

Table of Contents

Settings for VCC Live® Desk

source destination(1) port protocol
any data center IP range 443/TCP HTTPS, WebRTC
any data center IP range 10000-20000/UDP RTP / SRTP

(1) Use a data center IP range.

Settings for IP Phone Users

source destination(1) port protocol
any data center IP range 5060/TCP, UDP SIP(2)
any data center IP range 5061/TCP SIP-TLS(3)
any data center IP range 10000-20000/UDP RTP / SRTP

(1) Use a data center IP range.
(2) Unsecured SIP communication, use a SIP-TLS instead.
(3) If you use a restricted VoIP connection, the 5061 TCP connections need to be opened.

Data Center IP Ranges

data center IP range
hu1 194.38.106.64/26
hu2 193.68.62.192/26
ke1 62.12.118.64/27
au1 108.61.213.28/32
us1 207.246.76.108/32

Example of using hu1 hosting

source destination port
any 194.38.106.64/26 443/TCP
any 194.38.106.64/26 5060/TCP, UDP
any 194.38.106.64/26 5061/TCP
any 194.38.106.64/26 10000-20000/UDP

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