Introduction to VCC Live® Archiver

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VCC Live® Archiver is a console application that is initiated from a command line. It can be used to archive and download call recordings from VCC Live Desk.

VCC Live Archiver Cover Illustration

Why Record Phone Calls?

  • You can analyze and use recordings to improve your agents’ skills.
  • A misunderstood or forgotten detail can be easily spotted.
  • A verbal agreement or contract can be retrieved.
  • You can use recordings to help defend your company during any litigation proceedings.

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