Introduction to VCC Live® Archiver
VCC Live® Archiver is a console application that is initiated from a command line. It can be used to archive and download call recordings from VCC Live Desk.
Why Record Phone Calls?
- You can analyze and use recordings to improve your agents’ skills.
- A misunderstood or forgotten detail can be easily spotted.
- A verbal agreement or contract can be retrieved.
- You can use recordings to help defend your company during any litigation proceedings.