Setting up After-work Limits
You can set up after-work limits. If an agent is in an after-work state and reaches or exceeds the limit, the system warns the user.
Table of Contents
To Set Up a Global Afterwork Limit
- From the VCC Live menu, select Contact Center > Global Settings.
- Select the Project preferences tab.
- Enter the timer, as well as soft and hard limit values.
- Press Save.
To Set Up a Project-specific Afterwork Limit
- Select a project from the project list, then select the Limits tab.
- In the After call work limits pane, unmark the Use default limits for afterwork checkbox.
- Select an option from the When hard limit is reached: drop-down list to define the result of exceeding limits.
- Set the limit values.
- Press Save.
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