Using Two-factor Authentication

Two-factor authentication provides an additional level of security to VCC Live, by requiring users to complete a second verification step when logging in to the VCC Live client. With two-factor authentication, logging in requires both your password and an additional verification code you generate using an authenticator app on your smartphone.

To Enable Two-factor Authentication

  1. VCC Live application: from the VCC Live menu, select Profile > Enable two-factor authentication.
  2. On your smartphone: download and open the Google™ Authenticator application, then using the application, scan the QR code on your computer’s display. A 6-digit number should appear on your smartphone’s screen.
  3. VCC Live application: enter the 6-digit number in the text field, then press Save.

Warning: When Two-factor authentication is enabled, users cannot sign in to the VCC Live client without using the Google™ Authenticator application. Please take this into consideration when changing smartphone.

VCC Live two-factor authentication screenshot

To Disable Two-factor Authentication

  1. VCC Live application: from the VCC Live menu, select Profile > Disable two-factor authentication.
  2. On your smartphone: open the Google™ Authenticator application to receive a 6-digit number.
  3. VCC Live application: enter the 6-digit number in the text field, then press Save.

To Disable Two-factor Authentication for a Specific User

  1. From the VCC Live menu, select User Management > Users.
  2. Select a user.
  3. In the Default settings pane, unmark the Two-factor authentication checkbox.

Tip: if a user cannot access the Google™ Authenticator application, for example if a smartphone is lost or broken, a user with administrator rights can disable Two-factor authentication for any specific user.