Mobile Disposition (Async)

Reading Time: 2 minutes

When a disposition is set via VCC Live App, the following object is sent to your site, encoded in JSON.

Table of Contents

Request Object

Name Type Comment
agent_description string Comment added by the agent.
client_data object Custom data object, including contacts.
create_time string Time of disposition setting in yyyy-mm-dd hh-mm-ss format.
description string Comment added by the supervisor.
disposition object Disposition object.
numberid integer Record identifier.
projectid int Project identifier.
teamids array of integers Array of teamids.
timestamp string Time of disposition setting in ISO 8601 format.
userid integer Agent identifier.
uuid string Call identifier.

Disposition object

Name Type Comment
assesment string Disposition assessment:
– success: call recipient reached
– ordered: call recipient reached and call goal achieved
– failed: call recipient not reached
callback integer Disposition Webhook attribute. Possible values:
– 1
– 0
comission_collector integer Disposition comission collection possibility attribute. Possible values:
– 0
– 1
comment_mode string Defines the possibility for agents to write comments. Possible values:
– allow
– force
– disable
commission integer Call centre’s commission, as defined by supervisor.
default string Disposition system attribute. Possible values:
– yes
– no
description string Disposition comment, as provided by supervisor.
hide_history integer Disposition hide possibility attribute. Possbile values:
– 0
– 1
id integer Disposition identifier in VCC’s database.
instant string Disposition auto-save possibility attribute. Possible values:
– yes
– no
label string Disposition export value, as provided by supervisor.
mobileEnabled integer Disposition mobile Application attribute. Possible values:
– 1
– 0
mode string Disposition status. Possible values:
– active
– inactive
– deleted
name string Disposition name.
price integer Agent’s commission, as defined by supervisor.
quota string Disposition quota attribute. Possible values:
– yes
– no
recall integer The default call-back time, in seconds, as defined by the supervisor for the given disposition. It is set only if the status is ‘recall’ or’shared_recall’.
status string Disposition type, specifying the actual status of the record. Possible values: see on the link (status key).

Sample Request Body

{
	"disposition": {
		"name": "customer satisfied",
		"assesment": "failed",
		"status": "ordered",
		"price": 10,
		"commission": 110,
		"description": "",
		"label": "",
		"recall": 0,
		"id": 1,
		"mode": "active",
		"quota": "no",
		"instant": "no",
		"default": "yes",
		"commission_collector": 0,
		"hide_history": 0,
		"comment_mode": "allow",
		"callback": 1,
		"mobileEnabled": 1
	},
		"agent_description": "successfull order",
		"description": "",
		"create_time": "2016-06-07 12:47:20",
		"uuid": "ab22cbc8-ebe8-440c-b276-e50b72862897",
		"projectid": 2,
		"numberid": 503,
		"userid": 81,
		"teamids": [
		2,
		1
		],
		"client_data": {
			"name": "Peter Green",
			"phone1": "3619996400",
			"contacts": {
			"1": {
			"name": null,
			"phone": "3619996400",
			"email": null,
			"title": null
			}
		}
	},
		"timestamp": "2016-06-07T12:47:20+02:00"
}

There are no comments yet.
Subscribe to our newsletter
or Contact us!
Please note that by subscribing to our newsletter, you agree to receive regular email messages from VCC Live® about service related news and updates. By subscribing to our newsletter, you also agree that VCC Live® will use your data in accordance with the applicable Privacy Policy until you unsubscribe from the newsletter.