IVR API

Introduction

VCC’s IVR API helps you create a highly-customised, agent-free, interactive environment between your customer and company, based on your ERP or CRM system. Callers can leverage IVR menus using their phone keypads as DTMF codes, which are transferred as HTTP(S) requests to your system.

VCC Live IVR API

Typical uses:

  • caller authentication using caller number and/or PIN
  • personalised voice menu
  • balance confirmation read-back (TTS)
  • utilities consumption measurements

If you have any questions regarding how to set-up a customised IVR integration with your CRM or ERP system, please contact us.