Setting up Click-2-Call
You can initiate, hang up, or put on hold calls from external applications or websites. When an agent successfully logs in to VCC Live Desk, an embedded HTTP server is started and bound to the port set by a supervisor. Any software that can send HTTP GET requests to the VCC Live Click-2-Call interface can be used to manage calls.
To Set a Firewall Exception to Use Click-2-Call
- Read about this process in the To Set a Firewall Exception to Use Click-2-Call section.
To Enable or Disable Click-2-Call
- From the VCC Live menu, select Contact Center > Global settings.
- Select the General tab.
- In the Click-2-Call pane, mark or unmark the Enabled checkbox.
- Enter a port.
- Press Save.
Note: Click-2-Call is only activated at the end of a successful login process. Already logged-in agents need to firstly re-login.
Note: The Click-2-Call interface is available at http://localhost:[port]/[resource]?[parameters]. port is the port specified by an administrator, resource is one of the three possible commands, and parameters represents optional parameters.