Enable Click to Call Service

To enable the Click to Call service an administrator (e.g. a supervisor) needs to open VCC Live -> Tools -> Call Center Settings -> General tab. Below ‘Click 2 Call service’, the following steps need to be carried out:

  1. Check the ‘Enabled’ checkbox
  2. Enter a port for the HTTP service
  3. Press the ‘Save’ button to save modifications.

The Click to Call service interface is available at http://localhost:[port]/[resource]?[parameters], where:

  • port is the specified port by an administrator,
  • resource is one of the three possible commands and
  • parameters are optional parameters regarding the given resources.

Warning: the Click to Call service is only activated at the end of a successful login process, so already logged in agents need to firstly logout then login again to be able to use this feature.

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