VCC Live Pay
Want to enable your agents
to collect debts due, not costs?
Want to increase the rate of kept payment promises made by your customers?
Start to use VCC Live Pay and see how you can process debt collection in a convenient, timely and cost-decreasing way, benefiting from effective one-time charge and proactive recurring payment handling. By implementing our solution, your agents will be able to manage customer databases, and initiate and process payments with your customers immediately during phone conversations.
Increase promise-kept rate
If your agents need to communicate with non-paying debt-owing customers, then VCC Pay is especially for you. It allows agents to instantly process payments 100% securely and professionally during a phone conversation. With the help of an effective agent script, you will see the number of customers who promise to pay at a later stage, but never do, decrease substantially.
A fast and practical list and database handling method is of key importance to any debt collection team. VCC Live helps you easily import and export customer lists and databases. Our software makes it possible for clients to integrate their systems with the VCC Live application, resulting in efficient performance. With the right API and predictive list handling, you can be sure your agents are reaching as many customers as possible.
Increase call time
Our intelligent predictive dialler allows users to reach customers quickly and effectively. It processes a large number of calls, allowing agents to spend up to 40 minutes per hour talking to customers, as well as decreasing the amount of time they spend in afterwork mode or manually dialling new customers. The more time your agents spend actually speaking with customers, the larger the number of successful collections.
Increase number of handled calls
By easily and efficiently improving your agents’ scripts, you can increase the number of calls they are able to handle per hour. Using our comprehensively structured forms and simple questionnaires, you can create compelling scripts which will help agents avoid asking duplicate questions and wasting time with ineffective conversations. Take control of your agents’ communication and enable them to interact with your customers more effectively, thus giving them more time to make further calls.