Cloud Contact Center Software
Customer Experience made easier
Engage with your customers or leads via Phone, Email, Chat, SMS and Social Media using one single system.
Good calls start with high-quality technology
All the necessary outbound and inbound call center features to boost your team’s productivity
Predictive dialerReading Time: 1 minute
Increase your agents’ productivity
Call blendingReading Time: 1 minute
Handle outbound and inbound calls at the same time
IVRReading Time: 1 minute
Create menus to help your customers find the right team
Call routingReading Time: 1 minute
Ensure your calls are routed to the first available agent
ScriptsReading Time: 1 minute
Empower your agents with easy-to-create call center scripts
Call recordingReading Time: 1 minute
Review your customer conversations by recording and replaying calls
VOIPReading Time: 1 minute
Reach your customers anytime, anywhere, using your browser
Be available everywhere!
Your customers can reach you through a number of channels. Provide the best support for them using one single software
PhoneReading Time: 1 minute
Full-featured call center with crystal-clear phone service running from your browser
Complete email platform to prioritize, automatize, and easily communicate with your customers
WebchatReading Time: 1 minute
Live chat that integrates with any platform and enables real time talks with your customers
SMSReading Time: 1 minute
International SMS, ideal for mass sending, notifications and order confirmations
Facebook MessengerReading Time: 1 minute
Communicate with your customers via the world’s most popular social network
Live call center reporting, metrics and Key Performance Indicators (KPIs) at your fingertips
Real time payment over the phone will speed up your debt collection and telesales operations
With VCC Live® Pay your agents can instantly initiate credit or debit card payments during a call. The card details are inputted using the phone’s touchpad buttons, and operators have no access to it at any time during the process.
- Increase payments over the phone
- 100% secure (PCI DSS certified)
- Service upselling, extension, reactivation
- Incoming sales, help-desk sales, service sales
Our software integrates with systems you already use
Your data is completely safe with us
- High security data storage
- Encrypted communication
- Flexible management levels and permissions
- ISO 27001, ISO 22301, PCI DSS certified
We not only provide the best technology, but also telco expertise. You won’t waste a minute on it
- International DID numbers
- Local rates
- Number portability
- SIP connectivity
VCC Live® is trusted by companies from different industries in +52 countries
What our clients say about us
‘Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.’
Pros: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.
Cons: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.
Overall: Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.
‘Excellent solution for distributed call center operations and home agents’
Pros: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales
Cons: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
Overall: Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations
‘We got exactly what we wanted.’
Pros: Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.
Cons: We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.
Overall: We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.