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Customer Experience made easier

Engage with your customers or leads via Phone, Email, Chat, SMS and Social Media using one single system.

Brands that are powering their customer experience with us:
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+36 1 999 6406

Fill up the form to request a live demo with one of our experts.

Our team will contact you in the next 24 hours.

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Good calls start with high-quality technology

All the necessary outbound and inbound call center features to boost your team’s productivity

Predictive dialer
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Increase your agents’ productivity

Call blending
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Handle outbound and inbound calls at the same time

IVR
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Create menus to help your customers find the right team

Call routing
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Ensure your calls are routed to the first available agent

Scripts
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Empower your agents with easy-to-create call center scripts

Call recording
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Review your customer conversations by recording and replaying calls

VOIP
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Reach your customers anytime, anywhere, using your browser

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Be available everywhere!

Your customers can reach you through a number of channels. Provide the best support for them using one single software

Phone
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Full-featured call center with crystal-clear phone service running from your browser

Email
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Complete email platform to prioritize, automatize, and easily communicate with your customers

Webchat
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Live chat that integrates with any platform and enables real time talks with your customers

SMS
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International SMS, ideal for mass sending, notifications and order confirmations

Facebook Messenger
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Communicate with your customers via the world’s most popular social network

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Reporting

Live call center reporting, metrics and Key Performance Indicators (KPIs) at your fingertips

Monitoring agents activities
Customized reports
Dashboards and wallboards
Real-time and historical statistics
Mass exports
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Real time payment over the phone will speed up your debt collection and telesales operations

With VCC Live® Pay your agents can instantly initiate credit or debit card payments during a call. The card details are inputted using the phone’s touchpad buttons, and operators have no access to it at any time during the process.

  • Increase payments over the phone
  • 100% secure (PCI DSS certified)
  • Service upselling, extension, reactivation
  • Incoming sales, help-desk sales, service sales
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Want to know more about our software and prices?

Request a free demo Our team will contact you in the next 24 hours.
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Integrations

Our software integrates with systems you already use

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Security

Your data is completely safe with us

  • High security data storage
  • Encrypted communication
  • Flexible management levels and permissions
  • ISO 27001, ISO 22301, PCI DSS certified
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Telco Services

We not only provide the best technology, but also telco expertise. You won’t waste a minute on it

  • International DID numbers
  • Local rates
  • Number portability
  • SIP connectivity
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Our clients

VCC Live® is trusted by companies from different industries in +52 countries

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Our clients map

What our clients say about us

5/5
Tamas N.
IT manager Uses VCC for 2+ years
4/5
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‘Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.’

Pros: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

Cons: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

Overall: Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Antonio C.
CEO Uses VCC for 2+ years
5/5
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‘Excellent solution for distributed call center operations and home agents’

Pros: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

Cons: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

Overall: Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

Krisztina D.
Omni Channel Director Uses VCC for 2+ years
5/5
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‘We got exactly what we wanted.’

Pros: Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

Cons: We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

Overall: We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

We are dedicated to offering our clients the best care

Initial free trainings
Attentive 24/7 support
Dedicated Key Account Manager
Telesales and Telco consultancy
Developments tailored to your needs

Want to know more about our software and prices?

Request a free demo Our team will contact you in the next 24 hours.