UPC Case studyReading Time: 1 minute
Intelligent harmonisation of in-house and outsource call centres
For UPC, as for any company, acquiring new customers efficiently is vital for business growth. Telesales is the most effective tool to achieve this aim. UPC uses VCC Live’s solution to manage both their in-house and outsource telesales call centres, helping to speed up customer acquisition and manage increased inbound calls during campaigns.