Open positions

ICT system engineer

Budapest-Hungary

Full-time

Have you ever contacted a call center in Hungary? Then it’s likely your call passed through VCC Live’s cloud contact center software. Our platform powers the majority of Hungary’s call centers and is used in over 50+ countries worldwide.

On a busy day, VCC Live handles millions of calls, text messages and emails. Ultimately, VCC Live presents a powerful, simple and straightforward experience for the thousands of contact center agents who are using a laptop, headset and an internet connection only. This role is critical for VCC Live’s international growth.

WHAT WILL YOU DO

As an ICT System engineer, your mission is to ensure that the internal IT solutions support the users in their work, wherever they are in the world. You automate repetitive tasks as well as develop solutions to help the self management of the users.

As the ICT domain owner, you feel ownership and take the user’s problems as personal issues and are committed to giving satisfying solutions with the help of fellow colleagues.

KEYWORDS

Ubuntu, Windows, MacOS, automation, Unifi, AD, LDAP, Google Suite, access management, asset management, OpenVPN.

We welcome applicants who can work 4-6 hours/day part-time.

WHO YOU ARE

- Confident with:
  - User communication and problem solving
  - Desktop administration (Windows, MacOS, Linux)
  - Linux server and internal application administration
  - Cloud service management
  - Basic networking (wifi, VPN, LAN)
  - Documentation
- At least willing to learn:
  - Shell scripting, automation
  - Virtualization
  - Monitoring and backup strategies
  - Security practices
- In general:
- - Always into creatively improving, experimenting
  - Can do attitude, problem solving mindset
  - Willing to participate in on-call duty
  - Willing to communicate in English, mainly by email and chat
  - Open to new technologies (eg. basic level VoIP)
  - Open to modern working methodologies (Agile, Lean, Scrum, Kanban)
  - Enjoy working in a team and independently too

WHAT WE OFFER

- We are a financially stable, growing company with a strong international presence and market position in Europe, America, and East Asia.
- A healthy work-life balance with remote work possibility.
- We commit to investing in your personal growth in the long run (attractive salary package, benefits, and career opportunities).
- Mentorship and training opportunities from the start. We create your career path together to help you reach your maximum potential.
- A multicultural work environment in the Budapest One office that was awarded “The Most Loveable Workplaces” prize.
- A company with regular team buildings, sports events, charity programs, birthday celebrations.

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We will contact you if there is an opening that suits your profile.