VCC Live

English-speaking Technical Support Specialist

 

If you would like to work as part of our high-quality customer services team (using the latest state-of-the-art technology), working directly with international clients, and utilising your call center industry experience and advanced knowledge of the English language, then send us your CV and help us to shape the future!


Responsibilities

  • Maintain contact with call center managers and supervisors, providing technical support and advice.
  • Help to successfully develop and test new software features, taking into account our clients viewpoint.
  • Tutorials: training and consultancy for existing clients
  • Supporting the other departments (sales, marketing)
  • Working on the Customer Service support, answering calls and email in order to resolve customer issues
  • Open trouble tickets to record all actions and to track problems. Following up on existing tickets and escalating unresolved cases to relevant support groups.
  • Work together with colleagues to share information, collaborate on problem solving and identify major service issues


Requirements:

  • Fluent or native English (both written and spoken)
  • Extensive experience of working call center industry (team leader, CC leader, supervisor)
  • Excellent communication skills, both written and verbal
  • Strong MS Office skills, confident user of Excel
  • Strong analytical skills
  • Self-motivated and able to work under minimal supervision, proactivity
  • Customer orientated personality
  • Good problemsolving skills


We offer:

  • You can participate in a mission where we change an industry by leading two steps ahead of our competitors. We provide solutions that generate client experience and success our customers will always persistent demand for.
  • You will be part of the TEAM that makes all this happen. We have been working together for many years, we trust each other and we respect each other’s knowledge. We dare to verbalize if something is good or needs improvement.
  • We are people-oriented and agile both in development and in management meaning we care about a well-balanced work-job ratio.
  • We have long-term plans with you therefore we invest time and energy in your development.
  • Humor also belongs to stressful situations in our company
  • We accept that you are human and can make mistakes
  • Your compensation improvement is tied to your development and results
  • Easy -to-reach, modern office space near the Deli Palyaudvar

Job application

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